Return Policy — Picture It 3D
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FREE SHIPPING OVER $99
FREE SHIPPING OVER $99

100% Customer satisfaction

when our customer experience is our number one goal. We offer 100% satisfaction and our return policy is no exception. We offer replacements or refunds based on the circumstances listed below. Feel free to contact us about any concerns or questions you have.

(Our Return Policy covers)

Engraving Issues

If your finished 3D crystal portrait has any defect or was not engraved perfectly we offer free replacements.

Custom Text Issues

If there are any miss spellings or incorrect characters we will have a new crystal corrected and resent within 24 hours.

Damaged Products

If the postal carrier damages your package upon delivery. We will file a request and issue you a replacement or refund of your choice.

Missing Products

If a package is lost in transit or does not show scanned in. We will have a reshipment sent expedited mail to arrive with 24/48 hours.

Delayed Shipment

If your shipment was delayed by our team we will cover a partial refund.

Text Message/ Imessage

864-991-6788